CUSTOMER SERVICE EXCELLENCE
LEVEL 1
COURSE INFORMATION
Who Is This For?

Customer Service Excellence (Level 1) course is for food/drink stall assistants, food services counter attendants, waiters, and waiter supervisors who need the knowledge and abilities to provide Go Extra Mile Service.  

On successful completion, learners should be able to identify service triggers, and needs of customers so that they can effectively provide Go Extra Mile service.  They will be able to handle service challenges and report to Management, when necessary.

Under the Progressive Wage Model (PWM) for the food services sector, it is mandatory for workers to complete 2 approved courses.  Customer Service Excellence (Level 1) course is on the list of approved PWM courses and will be accepted as one of the two mandatory courses.

Customer Service Excellence (Level 1) course is designed for food and drink stall assistants, counter attendants, waitstaff, and their supervisors. It teaches them to provide exceptional “Go Extra Mile” service by identifying customer service triggers, meeting customer needs, and handling service challenges. Importantly, it is an approved course under the Progressive Wage Model (PWM) for the food services sector, satisfying one of the two mandatory course requirements for food services industry workers.

Course Accreditation

  1. Skills Future SG

  2. Singapore Workforce Skills Qualification

  3. Post Secondary Education Account (PSEA)

Course Fee: $250
Items Funding Amount Payable after funding
Course Fee: $250 (Before SSG Funding) $250
Singaporeans (21-39 years) & Permanent Residents: SSG Funding up to 50% $125 $125
Singaporeans (40 years and above): SSG funding up to 70% $175 $75
How to enroll for the course?
To enroll for the course, you may call us at 6562555373 or Whatsapp us at 6583898732. You may register your interest by clicking on this link
Duration
 
Course Title Duration
Customer Service Excellence (Level 1) 7 hours Training + 1 hour Assessment
Time 9am to 6.30pm
Location of Training

Training is held at :

  1. Lavender MRT Station
  2. Marymount MRT Station
  3. HarbourFront MRT Station
  4. MacPherson MRT Station

We are also able to conduct in-house training.

About The Course

The Food Services Progressive Wage Model (PWM) will have a “run-in” period from 1 March 2023 to 31 August during which MOM will not take enforcement action against employers that have yet to comply with Food Services PWM requirements.  One of the requirements is for workers to complete 2 WSQ courses from a list of approved courses of which Customer Service Excellence (Level 1) is one such course.